Privacy Policy
hgo88 Platform

This Privacy Policy ("Policy") is issued by hgo88 ("we", "us", "our") and applies to all personal data collected through the hgo88 online betting and casino platform accessible at hgo88.bio, including all associated sub-domains, mobile applications, and related services (collectively, the "Platform").

This Policy is addressed to all individuals who access, register on, or otherwise interact with the hgo88 Platform — including registered Members, prospective Members who browse the Platform without registering, and any other persons who contact hgo88 through its support channels. By using the Platform, you acknowledge that you have read and understood this Policy.

This Policy should be read in conjunction with the hgo88 Terms & Conditions, which govern your contractual relationship with hgo88, and the hgo88 Responsible Gaming policy, which contains additional information about the data we process in the context of player protection.

In this Policy, the following terms carry the meanings set out below:

hgo88 collects the following categories of Personal Data, grouped by the context in which they are gathered:

Registration & Account Data

• Full legal name and date of birth (to confirm you are 21 years of age or older).
• Residential address, city, and country — including Indonesian city references such as Jakarta, Surabaya, Bandung, Medan, Bali, and Yogyakarta.
• Email address and mobile phone number.
• Chosen username and encrypted password hash (hgo88 never stores passwords in plain text).

KYC & Verification Data

• Government-issued photo identification: KTP (Indonesian National ID), SIM (driver's licence), or valid international passport.
• Proof of residential address: recent utility bill or bank statement (e.g., from BCA, BRI, BNI, Mandiri, CIMB Niaga).
• Proof of payment method ownership: screenshot or statement from the e-wallet or bank account used (e.g., OVO, DANA, GoPay, ShopeePay, LinkAja).
• Selfie or live photo where required to confirm identity document ownership.

Financial & Transaction Data

• Deposit amounts, deposit method, transaction reference numbers, and timestamps.
• Withdrawal requests, amounts, receiving account details, and processing status.
• Bonus usage records, wagering history, and balance movements.

Gameplay & Behavioural Data

• Games played, bet amounts, win/loss outcomes, session start and end times.
• Sportsbook markets accessed, bet slip composition, and odds selected.
• Responsible gaming tool usage: deposit limits set, time-out activations, self-exclusion requests.

Technical & Device Data

• IP address, browser type and version, operating system, and device type.
• Unique device identifier and, where applicable, mobile advertising ID.
• Session logs, page-view data, and click-stream analytics.

Communications Data

• Content of messages sent to the hgo88 support team via live chat, WhatsApp, or email to support@hgo88.bio.
• Records of promotional communications sent to you and your response or opt-out status.

hgo88 collects Personal Data through the following channels:

• Directly from you: When you complete the account registration form on the hgo88 Login page, submit KYC documents, make a deposit or withdrawal, contact our support team, or opt into a promotional offer.
• Automatically during Platform use: Session data, IP addresses, device identifiers, and gameplay records are collected automatically as a technical necessity for delivering and securing the Platform.
• From third-party service providers: KYC verification partners may supply the results of identity checks; payment processors confirm the success or failure of financial transactions; fraud detection services flag anomalous account behaviour.
• From cookies and similar technologies: Session cookies, preference cookies, and analytics tools collect non-personally identifying behavioural data as described in Clause 10 of this Policy.

hgo88 processes your Personal Data exclusively for the following clearly defined purposes:

hgo88 processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil the contract between hgo88 and you as a Member — including account creation, payment processing, and game delivery.
• Legitimate Interests: Processing necessary for hgo88's legitimate business interests where those interests are not overridden by your data protection rights — including fraud prevention, platform security, and internal analytics.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC obligations, anti-money laundering checks, and responses to lawful authority requests.
• Consent: Where we rely on your consent as the legal basis — for example, in sending you promotional communications — you may withdraw that consent at any time by contacting our support team or updating your communication preferences within your Account settings. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

hgo88 does not sell your Personal Data to third parties. We share Personal Data only in the limited circumstances described below, and only to the extent necessary for each specific purpose:

• Payment Service Providers: Banks and e-wallet operators (including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja) receive transaction data necessary to process your deposits and withdrawals. These providers are independent data controllers with respect to their own systems and are bound by their own privacy policies.
• KYC & Identity Verification Partners: Specialist third-party KYC providers receive copies of the identity documents you submit, solely for the purpose of verifying your identity and age. These providers operate under strict data-processing agreements with hgo88.
• Game Content Providers: Certified game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — receive the minimum session and account data required to load and settle game rounds. These studios do not receive your full personal profile.
• Fraud Detection & Security Services: Third-party risk management providers may receive technical data (device fingerprints, IP addresses, behavioural patterns) to assist in identifying and preventing fraudulent activity on the Platform.
• Legal & Regulatory Authorities: hgo88 will disclose Personal Data to law enforcement, regulatory bodies, or courts where required to do so by a lawful order, warrant, or other legally binding instrument. hgo88 will notify you of such a disclosure where it is legally permitted to do so.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of assets involving hgo88, your Personal Data may be transferred to the acquiring or successor entity. You will be notified of any such transfer and of any material change to this Policy that results from it.

hgo88 operates as an international platform. As a result, your Personal Data may be stored on servers located outside Indonesia. Where Personal Data is transferred to servers or service providers located in countries that do not have data protection laws equivalent to those applicable in Indonesia, hgo88 will implement appropriate safeguards to ensure that your data receives a level of protection consistent with this Policy. These safeguards include:

• Standard contractual data-processing clauses incorporated into agreements with all Data Processors that receive Personal Data from Indonesian residents.
• Technical security controls — including encryption at rest and in transit — applied to all cross-border data transfers.
• Access restrictions ensuring that only authorised personnel with a documented operational need can access Personal Data held on international servers.

By registering an Account on the hgo88 Platform, you acknowledge and consent to your Personal Data being transferred and stored in jurisdictions outside Indonesia for the purposes described in this Policy.

hgo88 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required to comply with applicable legal and regulatory obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised so that it can no longer be attributed to any identifiable individual.

hgo88 uses cookies and similar tracking technologies to maintain the functionality and performance of the Platform. The following categories of cookies are in use:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in during an active session, security tokens that protect against cross-site request forgery, and load-balancing cookies. These cookies cannot be disabled without breaking core Platform functionality.
• Preference Cookies: Store your chosen settings — such as preferred language display, odds format, and game lobby view — so that your preferences are preserved between sessions. Disabling these cookies will not prevent access to the Platform but will reset your preferences on each visit.
• Analytics Cookies: Collect aggregate, anonymised data on how members navigate the Platform — including which pages are visited most frequently, where users drop off during the registration flow, and how long sessions last. This data is used internally to improve Platform usability and is not shared with third-party analytics vendors for external purposes.

hgo88 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. You can manage or delete cookies at any time through your browser settings. Note that clearing cookies will log you out of any active session and reset your saved preferences.

As a data subject, you hold the following rights with respect to the Personal Data that hgo88 processes about you. To exercise any of these rights, contact the hgo88 support team via live chat or at support@hgo88.bio. hgo88 will respond to all verified requests within 30 calendar days.

• Right of Access: You have the right to obtain confirmation of whether hgo88 holds Personal Data about you and, if so, to receive a copy of that data along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete Personal Data held about you. You can update most personal details directly via your Account settings; for changes to core identity fields, contact the support team.
• Right to Erasure: You have the right to request deletion of your Personal Data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to hgo88's legal obligations to retain certain records, as described in Clause 9.
• Right to Restrict Processing: You have the right to request that hgo88 temporarily suspend the processing of your Personal Data — for example, while an accuracy dispute is being investigated.
• Right to Data Portability: You have the right to receive a copy of the Personal Data you have provided to hgo88 in a structured, commonly used, machine-readable format, where processing is based on consent or contractual necessity.
• Right to Object: You have the right to object to processing based on legitimate interests, and to object at any time to the processing of your Personal Data for direct marketing purposes. Where you object to marketing, hgo88 will cease processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

The hgo88 Platform is strictly intended for adults who are 21 years of age or older. hgo88 does not knowingly collect or process Personal Data relating to individuals under the age of 21. The age restriction of 21+ is enforced through the KYC verification process described in Clause 3.

If hgo88 becomes aware that Personal Data has been collected from an individual under the age of 21, that data will be deleted immediately, the associated account will be permanently closed, and any balances held in that account will be handled in accordance with our Terms & Conditions.

If you believe that a minor has registered an account on the hgo88 Platform, please report this to our support team immediately via live chat or at support@hgo88.bio. We take this obligation with the utmost seriousness.

hgo88 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Transport Encryption: All data transmitted between your browser or app and the hgo88 Platform is encrypted using 256-bit SSL/TLS protocols. The hgo88.bio domain enforces HTTPS at all times.
• Data Encryption at Rest: Sensitive Personal Data stored in hgo88's databases — including identity document copies and payment account details — is encrypted at rest using AES-256 or equivalent encryption standards.
• Password Security: Member passwords are stored exclusively as salted cryptographic hashes. hgo88 employees have no ability to read your password in plain text. You are strongly encouraged to use a unique, strong password for your hgo88 Account.
• Access Controls: Access to systems containing Personal Data is restricted to authorised hgo88 personnel on a strict need-to-know basis. All internal access is authenticated, logged, and subject to regular review.
• Security Audits: hgo88 conducts periodic security assessments, including vulnerability scanning and penetration testing, to identify and remediate weaknesses in its systems before they can be exploited.
• Incident Response: hgo88 maintains a documented data breach response procedure. In the event of a security incident that poses a risk to your Personal Data, hgo88 will notify affected Members and relevant authorities in accordance with applicable notification obligations.

hgo88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. The date of the most recent revision is displayed prominently at the top of this page.

Where amendments are material — such as a change in the categories of data we collect, the purposes for which we process data, or the third parties with whom we share data — hgo88 will notify registered Members via email or a prominent in-platform notification at least 14 calendar days before the changes take effect.

Your continued use of the hgo88 Platform after the effective date of any amendment constitutes your acknowledgement of the updated Policy. If you disagree with any change, you should cease using the Platform and may request account closure via our support team.

If you have any questions, concerns, or complaints about how hgo88 handles your Personal Data, or if you wish to exercise any of the rights described in Clause 11, please contact the hgo88 Data Support team through the following channels:

• Live Chat: Available 24/7 via the in-app live chat widget — the fastest channel for account-specific data requests.
• WhatsApp: Available 24/7 — contact details are provided within the hgo88 Platform after login.
• Email: support@hgo88.bio — for formal data rights requests and written complaints. Include "Privacy Request" in the subject line to ensure prompt routing.
• Peak Support Hours: 08:00–22:00 WIB (Western Indonesia Time, UTC+7). Average first-response time is 2–5 minutes during peak hours.

hgo88 aims to resolve all privacy-related complaints promptly and fairly. If you are not satisfied with the outcome of your complaint, you may escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction.